If you have not received a refund yet, first check your
bank account. Then contact your credit card company,
it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before
a refund is posted. If you’ve done all of this and you still have not
received your refund yet, please contact Customer Care at firstname.lastname@example.org
Protequus warrants to the original purchaser of the Product that, so long as the Product is used in accordance with Protequus’ written specifications, the Product will be free from defective material and faulty workmanship for a period of one year from the date of purchase of the Product. If, during this one-year period, the Product does not work properly because of a defect in materials or workmanship, Protequus will replace it with a new Product or equivalent Product free of charge. The warranty of the replacement Product will expire on the date of the original warranty expiration or one year after the shipment of a replacement Product, whichever period is longer. Your exclusive remedy with respect to the Product shall be replacement. The foregoing Limited Warranty does not apply: (a) if the defect arises from altering, tampering, or mishandling; (b) if the defect arises from damage caused by power surges, accidents, misuse, excessive force, or other irregularities not due to defects in materials or workmanship; (c) if the Product is submerged or immersed in water; (d) if any repair or modifications or attempted repair or modifications of the Product is made other than by Protequus or Freedman Harness & Saddlery Company (“Freedman”); (e) or if the Product is integrated, assembled, attached, or associated in whole or part with any halter, collar, coupler, or related headstall apparatus not sold by Protequus or Freedman.