I am concerned about leaving a halter on my horse overnight.
We recognize some equestrians may have apprehension leaving a halter on a horse overnight or for an extended period of time, especially when they are unsupervised. For this reason, NIGHTWATCH® halters have been specifically designed to have multiple breakaway points as we want to do everything within reason to reduce the likelihood of causing harm. Due to the low break point of all-natural leather vs nylon, we DO NOT RECOMMEND
using any NIGHTWATCH® crown in conjunction with a nylon halter.
Is NIGHTWATCH® safe?
NIGHTWATCH® is safe and complies with the limits for a Class B digital device, pursuant to Part 15 of the Federal Communications Commission (FCC) rules. NIGHTWATCH® further ensures compliance with Industry Canada (IC) license-exempt RSS standards, PTCRB/CTIA certification standards, and IEC (International Electrotechnical Commission) 60950 product safety standards. NIGHTWATCH® was developed under the expert guidance of veterinarians and has been tested on many horses of various breeds and sizes across the United States for several years.
Do I need WiFi in my barn for NIGHTWATCH® to work?
Yes, you need access to a WiFi (2.4 GHz) network wherever you plan to utilize NIGHTWATCH® as the 3G cellular network in the United States and Canada is in the process of being phased out. While NIGHTWATCH® does work over 3G (GSM) cellular networks today, we do not recommend that you rely upon it as your primary or exclusive connectivity method.
I live in an area with low cellular signal. Will NIGHTWATCH® still work?
For the best experience, we recommend that a dedicated WiFi (2.4 GHz) network be available where you are using NIGHTWATCH®. There are some areas in the US and Canada with limited cellular (3G) coverage. However, unlike voice transmission, NIGHTWATCH® requires only minimal cellular signal for transmission of data when not connected to a WiFi (2.4 GHz) network. For areas with insufficient 3G/GSM cellular data coverage (eg, AT&T, T-Mobile, and regional providers), we recommend you have NIGHTWATCH® connected to a WiFi network at all times as well as consider a wireless repeater/amplifier. NOTE:
You will need to periodically connect your NIGHTWATCH® device to a WiFi network while charging for routine firmware updates to address bugs, security issues, performance improvements, and new features; the same process you likely do for your smart phone.
Do I need to be near my smart halter™ for it to work?
No, you do not need to be in close proximity to your smart halter™ to receive alerts or access information via the NIGHTWATCH® App. As long as your smart halter™ has connectivity, it can issue alerts and push updates to your horse's NIGHTWATCH® profile.
How does NIGHTWATCH® learn my horse?
Every horse is different, which is why NIGHTWATCH® leverages artificial intelligence/machine learning to learn your horse's unique physiology, to adapt to them over time, and to identify novel events that may be indicative of pain or distress that warrant the attention of a caretaker. The longer your horse wears their NIGHTWATCH® device, the more refined and precise their personal distress algorithm will become.
How does NIGHTWATCH® notify a caretaker?
When predefined threshold(s) for either smart or manual alerts are breached, NIGHTWATCH® will alert you and others via text, call, and email simultaneously as a broadcast until the alert notification is acknowledged. To acknowledge an alert, launch the App, select the horse, and tap acknowledge. If an alert is not acknowledged within 60 minutes, the device will reset itself. A status LED on the ID plate of each NIGHTWATCH® halter further offers a visual indicator of your horse’s relative distress. Just look for the green light for reassurance your horse is happy and within their normal/non-distress state.
How is NIGHTWATCH® powered?
NIGHTWATCH® is powered by three rechargeable lithium-polymer (LiPo) batteries, which are not the same as lithium-ion batteries. By comparison LiPo batteries are thinner, more lightweight, and safer than lithium-ion batteries, but they do cost more to manufacture and do not have the same energy density.
How often do I have to recharge my NIGHTWATCH® halter?
NIGHTWATCH® offers approximately 12 hours of power with normal use and will need to be recharged daily. Each charge cycle is estimated to be 3 hours. To conserve power, the device will automatically go into a sleep mode when it is not being worn by your horse (ie, is motionless) and is not on the charger. Each NIGHTWATCH® halter has a magnetic charging port and comes with a UL-certified charging cable and USB wall adapter.
How can I view my horse’s data?
You can view real-time and historical information on your horse via the NIGHTWATCH® App, which is available in the App Store
and on Google Play
. In addition, you can provide shared access with other careteam members, such as your veterinarian, trainer, et al.
Can I share information from my smart halter™ with others?
Yes, you can provide shared access to your horse’s NIGHTWATCH® profile with other careteam members, such as your veterinarian, trainer, et al via the NIGHTWATCH® App.
Can I use the same NIGHTWATCH® halter on multiple horses?
Yes, you can use a single NIGHTWATCH® smart halter™ among multiple horses provided you have an active multi-horse plan. The multi-horse plan allows you to transfer your device via the NIGHTWATCH® App while maintaining individual horse profiles, their historical data, and personalized distress algorithms.
If you do not have a multi-horse plan or it has expired, you can purchase a multi-horse plan within the NIGHTWATCH® App on a monthly basis.
How do I know NIGHTWATCH® is working?
A LED on your NIGHTWATCH® smart halter™ is integrated into the stainless ID plate and serves as a visual indicator of either your horse's health status or operational state of your device. You can also log into your account via the NIGHTWATCH® App to view device and/or horse details at any time.
Does my NIGHTWATCH® smart halter™ require any special care?
The NIGHTWATCH® smart halter™ is durable, but does contain sensitive electronic components so appropriate care should be given to ensure longevity and proper functionality. Although all embedded technology is enclosed within a flexible, water- and dust-resistant enclosure, excessive water exposure and submersion should be avoided. Each halter is constructed using all-natural bridle leather from Wickett & Craig
that has been hand-selected by Freedman’s
. Bridle leather is a traditional cowhide used in a variety of applications, from classic equestrian tack to high-end leather goods. Drum dyed and hot stuffed, bridle leather is smooth and flexible yet durable.
What if my smart halter™ breaks?
Should your NIGHTWATCH® smart halter™ become inoperable or damaged outside the parameters of our warranty and return policy, a repair and service program is available by contacting customer care at 800-757-3856 or email us at email@example.com.